Discover Your Next Adventure

1. Service Agreement

By booking with Trek Navigator, you agree to participate in outdoor hiking activities that involve inherent risks. Our professional guides will provide safety briefings and equipment, but participants must follow all safety guidelines.

2. Booking and Cancellation

Bookings require a 48-hour advance notice. Cancellations made 24 hours before the scheduled tour are eligible for a full refund. Weather-related cancellations will be rescheduled or fully refunded.

3. Safety Requirements

All participants must be in reasonable physical condition and disclose any medical conditions that may affect their ability to safely complete the hiking tour. Minimum age requirements apply to certain tours.

4. Equipment and Liability

Trek Navigator provides professional-grade hiking equipment. Participants are responsible for any damage to equipment due to misuse. Comprehensive liability waivers must be signed before tour participation.

5. Weather Policy

Tours may be modified or cancelled due to adverse weather conditions for safety reasons. Alternative indoor activities or rescheduling options will be provided when possible.

Information We Collect

We collect personal information necessary to provide our hiking guide services, including contact details, emergency contacts, medical information relevant to outdoor activities, and payment information.

How We Use Your Information

Your information is used to coordinate hiking tours, ensure safety protocols, communicate tour details, process payments, and improve our services. We may also send you information about upcoming adventures and special offers.

Information Sharing

We do not sell or share your personal information with third parties except as necessary to provide our services (payment processing, emergency services) or as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through secure, encrypted channels.

Your Rights

You have the right to access, update, or delete your personal information. Contact us to exercise these rights or if you have any privacy-related questions or concerns.

Contact Information

For privacy-related inquiries, contact us at [email protected] or through our main contact form.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality, including form submissions and security features.

Analytics Cookies: Help us understand visitor behavior and improve our website performance and user experience.

Functional Cookies: Remember your preferences and provide enhanced features like contact form auto-fill.

Managing Cookies

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality and your user experience.

Third-Party Cookies

We may use third-party services for analytics and marketing purposes. These services may place their own cookies on your device, subject to their respective privacy policies.

Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated effective date.